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Refund Policy

Effective Date: 1 June 2026

Last Updated: 1 June 2026

This Refund Policy explains how refunds, cancellations, subscriptions, featured listings, advertising products, and other paid services are handled by SHIFT Fiji.

By purchasing any product or service from SHIFT Fiji, you agree to this Refund Policy.

1. General Policy

SHIFT Fiji is a digital property marketing, advertising, networking, and visibility platform.

SHIFT Fiji generates revenue through monthly subscriptions, featured placements, advertising products, promotional services, and marketing services.

All fees paid to SHIFT Fiji are payments for advertising, marketing exposure, visibility, branding, promotional opportunities, and platform access.

SHIFT Fiji does not act as a real estate agency, broker, property manager, or party to any property transaction and does not charge transaction-based commissions, referral fees, success fees, or sales commissions.

Unless otherwise required by law, all subscription fees, advertising fees, marketing fees, and promotional fees are non-refundable.

2. No Guarantee of Results

SHIFT Fiji provides marketing and visibility services only.

SHIFT Fiji does not guarantee:

  • Property sales

  • Property rentals

  • Property enquiries

  • Buyer enquiries

  • Tenant enquiries

  • Investor enquiries

  • Website traffic

  • Lead generation

  • Business growth

  • Revenue growth

  • Return on investment

  • Search rankings

  • Profile rankings

  • Leaderboard positions

  • Review scores

  • Advertising performance

  • Marketing performance

  • Any specific outcome or result

Users acknowledge that marketing outcomes vary and depend on many factors beyond SHIFT Fiji's control.

A lack of enquiries, leads, sales, rentals, visibility, traffic, or business results does not entitle a user to a refund.

3. Monthly Subscription Plans

SHIFT Fiji may offer monthly subscription plans for:

  • Property Owners

  • Real Estate Agents

  • Real Estate Agencies

  • Developers

  • Property Service Providers

  • Premium Profiles

  • Business Memberships

  • Other subscription products

Subscriptions are billed monthly in advance.

Users may cancel their subscription at any time.

Cancellation will prevent future billing but will not entitle the user to a refund for the current billing period.

Access to subscription benefits will continue until the end of the paid subscription period.

4. Featured Listings and Advertising

SHIFT Fiji may offer advertising and promotional products including:

  • Featured Listings

  • Featured Agents

  • Featured Agencies

  • Featured Service Providers

  • Homepage Promotions

  • Sponsored Content

  • Banner Advertising

  • Email Marketing Promotions

  • Social Media Promotions

  • Other advertising and promotional products

These services are designed to increase visibility and exposure only.

SHIFT Fiji does not guarantee:

  • Impressions

  • Clicks

  • Leads

  • Enquiries

  • Conversions

  • Sales

  • Rentals

  • Revenue

  • Return on investment

Once an advertising campaign, featured placement, or promotional service has commenced, fees are non-refundable.

5. Refunds May Be Considered

SHIFT Fiji may consider issuing a refund in limited circumstances including:

  • Duplicate payments

  • Incorrect charges

  • Billing errors

  • Technical errors resulting in incorrect payment processing

  • Payment collected for a service that SHIFT Fiji is unable to provide

  • Circumstances where a refund is required by applicable law

Any approved refund remains at the sole discretion of SHIFT Fiji unless otherwise required by law.

6. Refunds Will Not Be Granted For

Refunds will not be granted for:

  • Change of mind

  • Lack of enquiries

  • Lack of leads

  • Poor advertising performance

  • Poor marketing performance

  • Unsold properties

  • Unrented properties

  • Dissatisfaction with rankings

  • Dissatisfaction with leaderboard positions

  • Dissatisfaction with reviews

  • Dissatisfaction with visibility

  • Failure to achieve business goals

  • Failure to achieve investment goals

  • Failure to use purchased services

  • Failure to complete a profile

  • Failure to upload listings

  • Failure to respond to enquiries

  • User error

  • Account suspension resulting from policy violations

  • Listing removal resulting from policy violations

  • Account termination resulting from policy violations

7. Cancellation Policy

Users may cancel recurring subscriptions at any time through their account settings or by contacting SHIFT Fiji.

Cancellation will stop future recurring charges.

No partial refunds or pro-rata refunds will be provided for unused portions of a subscription period.

Users will continue to have access to paid subscription benefits until the end of the current billing cycle.

8. Chargebacks and Payment Disputes

Users agree to contact SHIFT Fiji before initiating a chargeback or payment dispute with their payment provider.

Where a chargeback or payment dispute is initiated, SHIFT Fiji reserves the right to:

  • Suspend services

  • Remove listings

  • Restrict account access

  • Disable advertising campaigns

  • Terminate subscriptions

  • Recover costs associated with the chargeback process

Fraudulent or unjustified chargebacks may result in permanent account suspension.

9. Promotional Offers and Discounts

From time to time, SHIFT Fiji may offer promotional pricing, discounts, launch offers, complimentary upgrades, bonus inclusions, free trials, or special campaigns.

Unless expressly stated otherwise, promotional purchases remain subject to this Refund Policy and are non-refundable.

10. Account Credits

In circumstances where SHIFT Fiji determines compensation is appropriate, SHIFT Fiji may provide:

  • Account credits

  • Service extensions

  • Advertising credits

  • Additional promotional exposure

  • Alternative advertising placements

instead of a monetary refund.

The provision of account credits or alternative compensation is entirely at SHIFT Fiji's discretion.

11. Platform Availability

SHIFT Fiji aims to maintain reliable platform availability and performance.

However, temporary interruptions may occur due to:

  • System maintenance

  • Software upgrades

  • Security incidents

  • Internet disruptions

  • Third-party service outages

  • Technical failures

  • Events beyond our reasonable control

Temporary interruptions do not automatically entitle users to refunds, credits, compensation, or damages.

12. Limitation of Liability

To the fullest extent permitted by law, SHIFT Fiji shall not be liable for:

  • Loss of profits

  • Loss of income

  • Loss of revenue

  • Loss of business opportunity

  • Loss of reputation

  • Loss of goodwill

  • Loss of data

  • Business interruption

  • Missed sales opportunities

  • Missed rental opportunities

  • Missed investment opportunities

  • Advertising performance

  • Marketing performance

  • Indirect losses

  • Consequential losses

arising from any subscription, listing, profile, advertising product, featured placement, marketing service, or use of the platform.

13. Amendments

SHIFT Fiji may update or amend this Refund Policy at any time.

Updated versions become effective immediately upon publication on the platform.

Continued use of SHIFT Fiji constitutes acceptance of any revised Refund Policy.

14. Governing Law

This Refund Policy is governed by and interpreted in accordance with the laws of the Republic of Fiji.

Any dispute arising from or relating to this Refund Policy shall be subject to the exclusive jurisdiction of the Courts of Fiji.

15. Contact Information

SHIFT Fiji
19 Wasawasa Road, Nadi, Fiji

Email: hello@shiftfiji.com
Website: www.shiftfiji.com

Effective Date: 1 June 2026
Last Updated: 1 June 2026

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